The Umbrella Connect unifies visitor management, community communication, helpdesk, and resident engagement into one elegant, mobile-first platform — built for HOAs and gated communities.
From the front gate to the community feed — The Umbrella Connect replaces fragmented tools with a single, beautifully designed experience.
Residents generate digital invites with QR codes or one-time PINs. Guards scan at the gate — no phone calls needed. Every visit is timestamped and logged.
HOA admins publish rich announcements with images and attachments. Residents get instant push notifications — replacing email chains for good.
Residents submit tickets with photos from the app. Each gets a tracking number, automatic updates, and SLA timers visible to HOA staff.
Broadcast instant push alerts for suspicious activity, package theft, weather emergencies, and utility outages — with location tagging and photos.
A private, moderated neighborhood feed for photos and updates. HOA admins can pin official posts. Replaces neighborhood Facebook groups.
Secure resident directory with privacy controls, plus a curated directory of vetted local vendors — plumbers, electricians, landscapers, and more.
A private classifieds board for verified residents only. Buy, sell, and trade — safer and more trusted than public platforms.
Organize pool parties, annual meetings, and fitness classes with RSVP, automated reminders, and post-event photo sharing.
Residents post lost or found items with photos and location details. Nearby neighbors are notified automatically — real community value, daily engagement.
Residents pay monthly or annual HOA dues, special assessments, and amenity fees directly through the app via credit/debit card or ACH bank transfer. Automatic reminders reduce delinquency, and HOA admins get a real-time payments dashboard with full financial reporting.
Getting your community live on The Umbrella Connect takes days, not months. We handle onboarding so your HOA board can focus on what matters.
Create a community profile and configure roles for admins, security staff, and residents in minutes.
Residents receive a unique invite link via email or SMS. Onboarding takes under 2 minutes — name, unit, password.
Post announcements, manage visitors, file tickets, and engage neighbors — all from one app on iOS, Android, and Web.
Unit 12 listed a 3-seat sofa for $120 · verified residents only • 8 min ago
Street light repair on Oak Ave marked complete • 14 min ago
HOA Board: "Pool maintenance — closed this Saturday" • 1 hr ago
Suspicious vehicle on Maple Drive resolved by patrol • 3 hr ago
Community event on June 14 filling up fast • Yesterday
The Umbrella Connect serves every person in your community — with tools designed specifically for each role.
Manage your community with a powerful admin dashboard. Publish notices, track tickets, measure engagement in real time.
Approve visitors, file requests, stay informed, and connect with neighbors — all from your phone.
Digitize gate entry with QR code scanning. Eliminate paper logs and phone calls. Maintain a real-time visitor record.
Manage multiple communities from one account with a unified dashboard built for scale.
No rigid tiers. Every plan is customized to the size and needs of your community — whether you manage 20 homes or 2,000.
Tell us about your community — the number of homes, your priorities, and your budget — and we'll build a plan designed specifically for you.
Reach out and we'll get back to you within 24 hours with a tailored plan and a free demo.
Request Your Custom Plan →Have questions or ready to bring The Umbrella Connect to your community? Fill out the form and our team will get back to you within 24 hours.
Thank you for reaching out. Our team will get back to you within 24 hours.
The Umbrella Connect, Inc. ("The Umbrella Connect," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (iOS and Android), web application, and related services (collectively, the "Platform"). By using The Umbrella Connect, you agree to the collection and use of information in accordance with this Privacy Policy.
We do not sell your personal information to third parties under any circumstances.
Certain information such as your name, unit number, and contact preferences is visible to verified members of your HOA community as configured by your community administrator.
We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of The Umbrella Connect, our users, or the public.
| Data Type | Retention Period |
|---|---|
| Account & profile data | Duration of active account |
| Visitor entry logs | 90 days, then auto-purged |
| Helpdesk tickets | 12 months after resolution |
| Marketplace listings | 30 days after expiration |
| Payment records | As required by financial regulations |
We implement TLS 1.3 encryption in transit, AES-256 encryption at rest, role-based access control (RBAC), two-factor authentication for administrators, and regular security audits.
The Umbrella Connect is not directed to children under 13. If you believe a child under 13 has provided us with personal information, contact us at and we will delete it promptly.
You may request a copy of the personal data we hold about you.
Update your information directly in the app under Account Settings.
Request deletion by emailing . We process requests within 30 days.
California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.
If you are in the EEA, you have rights under GDPR including access, rectification, erasure, restriction, portability, and objection.
We will notify you of material changes via email or in-app notification at least 14 days before changes take effect.
The Umbrella Connect, Inc.
Email:
Website: www.theumbrellaconnect.com
By downloading, installing, or using The Umbrella Connect mobile or web application, you agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you and The Umbrella Connect, Inc.
You must be at least 18 years of age to create an account. Use by minors requires parental or guardian consent.
Access to community features requires verification by your HOA administrator or property manager. You agree to only register for communities in which you are a verified resident, owner, or authorized user.
You agree NOT to use The Umbrella Connect to:
You are solely responsible for the visitors you approve through the Platform. The Umbrella Connect is a technology facilitator only and bears no liability for visitor conduct on your property.
All transactions are between residents directly — The Umbrella Connect is not a party to any transaction and is not liable for disputes. Prohibited items include weapons, controlled substances, stolen property, and any item illegal under applicable law.
HOA payment processing is handled by Stripe, a PCI-DSS compliant processor. The Umbrella Connect does not store raw payment card data.
By posting content on the Platform, you grant The Umbrella Connect a non-exclusive, royalty-free, worldwide license to store, display, and distribute that content solely for operating the Platform.
All content, design, code, trademarks, and materials on the Platform are the exclusive property of The Umbrella Connect, Inc. or its licensors.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, THE UMBRELLA CONNECT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE UMBRELLA CONNECT, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater.
You agree to indemnify and hold harmless The Umbrella Connect, Inc. and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.
We reserve the right to suspend or terminate your access to the Platform at any time, with or without cause or notice.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes shall be resolved exclusively in the Court of Chancery of the State of Delaware.
We will provide notice of material changes via email or in-app notification at least 14 days before changes take effect.
The Umbrella Connect, Inc.
Email:
Website: www.theumbrellaconnect.com
You have the right to request deletion of all personal data associated with your account at any time. We will process all verified deletion requests within 30 days.
Send an email to with the subject line "Data Deletion Request". Include your registered name, email address, and community name.
Navigate to: Settings → Account → Delete My Account & Data
| Data Type | Action |
|---|---|
| Account & profile information | Permanently deleted |
| Resident directory entry | Permanently deleted |
| Helpdesk tickets submitted | Permanently deleted |
| Marketplace listings | Permanently deleted |
| Social feed posts & comments | Permanently deleted |
| Event RSVPs | Permanently deleted |
| Lost & Found posts | Permanently deleted |
| Push notification tokens | Permanently deleted |
| Data Type | Retention Period | Reason |
|---|---|---|
| Visitor entry logs | 90 days | Community security compliance |
| Payment transaction records | 7 years | Financial & tax regulations |
| HOA communication records | As required by HOA | Legal/HOA compliance |
| Anonymized analytics | Indefinitely | Aggregate, non-identifiable data only |
The Umbrella Connect, Inc.
Email:
Response time: Within 5 business days · Deletion completed within 30 days